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Client Services Associate

Array is transforming. Every day we become a stronger global company. With over 1500 employees and exponential growth, we are redesigning how we better serve customers and scale our business. We are building on strength acquiring new businesses and talent to increase our capacity and capability to innovate and accelerate rapid growth.

A leader in the retail display and in-store merchandising services industry, we work with top brands like Estée Lauder, Sephora, Ulta Beauty and L’Oréal to name just a few. Experts in our field with over 35 years of experience, we are transforming our business process leveraging our deep industry knowledge and design innovation.

As we expand around the world, we are looking for critical thinkers who are data driven and have a strong voice to help us steer towards the future and carry out our vision. Joining us now is a chance to lead our transformation, to make a mark and chart our future and your own career.

Who we need

Reporting to the Client Services Manager, we are adding a Client Services Associate, who understands the workflows of product manufacturing, to the team. This is an end-to-end role focused on managing the sales order process and ensuring the accuracy of data entering our ERP system. It’s an exciting opportunity for a relationship builder with invoicing and customer-facing experience to apply their skills and expand their knowledge, working across multiple business units including Sales, Project Managers, Aftermarket care and third-party offsite installation teams.

What’s in it for you

Career development, exposure and opportunity. You want to join a rapidly growing global company. As part of the Client Services team, you will be part of a group that virtually interacts with everything that leaves the production floor. You will gain insights and understanding of the way different business units operate. You will make connections and be given the freedom to determine the next step in your career here in Client Services, Aftermarket Care, Project Management or Operations.

What our new Client Services Associate will do:

  • Collaborate with Sales team. You will:
    • Verify all necessary information from our clients is accurate including requirements for labeling, shipping, routing, packaging, and item numbers.
    • Perform detailed Contract Review on all incoming orders, ensuring acceptance criteria is met, obtaining approvals or retrieving missing data.
  • Serve as a conduit of information via ERP updates. You will:
    • Communicate with internal teams in production, project management and supply chain as well as client teams at various sites to provide and obtain information on project status, production changes, approvals and pricing.
    • Coordinate with Accounting to resolve client issues such as prepay invoices; customer credit holds; delivery terms.
    • Initiate shipments within the ERP system to logistics to facilitate on-time delivery of finished goods.
  • Process invoices, credit notes and deposit invoices. You will:
    • Input, audit, correct, and maintain the integrity of Finished Goods Item Master data.
    • Support backorder process.
    • Update and maintain all required information on Hotline, EDI, Data Web, Industrios, and departmental documents in a timely manner.
    • Work with the Pricing catalog to ensure that all costs and sells are appropriately captured in ERP.
    • Ensure required information from the Estimating group is updated and maintained.
  • Support Aftermarket Care. You will:
    • Correspond with client's retail locations on the timelines and deliverables of all Aftermarket Care items.
    • Support Quality Team through Root Cause Corrective Action analysis as required on any issues related to AMC (i.e., distribution issues, packaging issues, production issues, punch list items, etc.,).
    • Collect and provide KPI data to the department's leadership team.
    • Communicate with Field Installers regarding delivery dates, shipment status, field issues, etc.

So, how do we know you are the new Client Services Associate? You have:

  • The experience. You have a post secondary diploma or degree and 2+ years of experience in client services, operations and ERP data entry. You have exposure to order invoicing and billing in a product manufacturing company.
  • The technical skills. You are highly proficient in Excel, Word and Outlook. You are very comfortable working with an ERP system. The ability to read and interpret detailed CAD drawings and utilize measuring tools is an asset; however, training will be provided.
  • The initiative and the communication. You have outstanding written and verbal communication skills. You are collaborative and can build relationships across any level internally and externally. You are very comfortable initiating conversations and correspondence in order to obtain the information you need.
  • The drive and the attention to detail. You are persistent and meticulous. Your data entry is extremely accurate and you understand the consequences of entry errors in large production environments and retail operations.

The Array way.

Whether you are working in the engineering department in Long Island, the design studio in Toronto or around the world on the manufacturing floor, Array is a place that invests in our people and recognizes their success. We believe in open, honest communication and the input of all of our employees.

At Array, we foster a culture of mutual respect, innovation, collaboration and pride. From encouraging calculated risks that lead to innovation to providing access to education, on-site learning and the best technology and materials, we promise to provide a safe, creative, ethical and nurturing environment to build a dynamic career.

Diversity and Equal Opportunity Employment

Array is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, Aboriginal/Native American status or any other legally-protected factors. Disability-related accommodations during the application process are available upon request.

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