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Director Continuous Improvement

Director of Continuous Improvement demonstrates excellent communication, analytical, presentation and facilitation skills in a customer facing and project management role. CI leader is well-rounded in business process improvement, program management, consultative skills and the strong ability to lead a team. Must be hands-on and detail-oriented but also able to see the big picture, think strategically and view the business from a general management standpoint.  This person will be high energy and able to successfully handle conflict and design conflict resolution and change management strategies.  Must have extensive history and experience with scoping, planning and execution of successful continuous improvement events aligned with business objectives and deployment plan.

Essential Duties and Responsibilities:

  • Identify problems and develop continuous improvement strategies to improve performance across the enterprise including, sales order and program management, engineering, after market care, sample acceptance, manufacturing, materials management, quality assurance, distribution and warehousing
  • Collaborate with the Senior Leadership to develop an executable improvement road map in collaboration with other directors and associates
  • Identify opportunities and applications for technology solutions and process innovation to improve account management effectiveness, productivity, quality, reduce design/engineering process complexity, cycle time and increase operating capacity for core activities
  • Lead and supervise a team of managers, their supervisors and hourly associates
  • Share and exchange operational best practices with the directors and managers
  • Develop and implement required operational procedures and processes to drive adoption and sustainment
  • Develop and maintain a safe work environment
  • Be responsible for achieving all operational goals
  • Participate in strategic planning and drive efficiency and effectiveness of enterprise capacity and resource management
  • Assist leadership team in achieving business unit Business Deployment and Strategic Plan objectives, as assigned
  • Plan, develop, lead, promote, execute and facilitate CI programs and events focused in creating a lean and agile culture across the enterprise
  • Support implementation of KPI team strategy and Daily Management tracking reward and recognize performance and execute on progressive discipline, as needed
  • Mentor, train and develop teammates for career progression and learning
  • Develop and share best practices across the team and network
  • Create a positive team dynamic that encourages all employees to: provide feedback and drive change within the operation, adapt to the ever-changing business and stay focused on the optimization of front end processes
  • Drive continuous improvement when it comes to Quality, Cost, Service Level and Delivery, while growing and expanding capabilities that meet the customer’s requirements


Execution includes:

  • Developing and maintaining relationships/partnerships with team members, customers, suppliers and critical stakeholders for the specific purpose of driving continuous improvement.
  • Analyzing problematic situations and facilitating customer groups to correct root causes and drive countermeasure adoption.
  • Performing required analysis and development of required financial and operational models to demonstrate value and impact
  • Engaging and coaching customers and associates on the correct use of improvement tools
  • Deliver supporting training, as required
  • CI event and workshop facilitation and driving of teams to get results
  • Tracking and oversight of related improvement project and/or activity actions
  • Related presentation development and delivery
  • Creation of action plans focused on promoting and implementing process improvement
  • Instruction of continuous improvement methodologies
  • Collection, analysis, modeling and presentation of data from operations, charting of data and use in root cause analysis

Education and/or Experience:


  • Bachelor’s degree is required. Background in Engineering, Operations, Supply Chain Management or other engineering discipline are preferred but not required. Master’s degree in Operations Management is preferred.
  • 8-10 years demonstrable experience of leading a team and process improvement initiatives across operational (program management, engineering) and business management settings in any industry.  A portfolio of work will be requested.
  • Hands-on experience and demonstrated financial and operational impact through implementation of a variety of CI/LSS tools to drive Lean Conversion. Tools include 5S, Standard Work, Visual/Daily Management, Problem Solving Process, Kaizen facilitation, VSM, and Business Plan Deployment
  • Strong analytical skills, financial acumen and ability to link improvements to financial and operational results
  • Ability to assess key business metrics and situations from a “general manager’s” point of view
  • Demonstrated proficiency in time and project management

Competencies Required:

  • Leadership – Ability to lead a team of field based employees
  • Consultative skills – Experience driving process improvement and lean strategies at both the executive and associate level
  • Business Acumen - Ability to understand interdependencies and the awareness to successfully think about and make the right decisions for the business.
  • Communications skills - Extensive history of successful communication and ability to influence and persuade others to action
  • Facilitation skills – Must be able to facilitate training and team efforts to implement process improvement across varying dynamics (account and project managers, designers and engineering staff). Also critical to be able to handle conflict and use it to move projects forward
  • Teamwork - Able to lead teams of employees to successful implementation of continuous improvement initiatives
  • Technical excellence – Critical to be seen as credible by operations and peers
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