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Continuous Improvement Lead

Array is transforming. Every day we become a stronger global company. With over 1500 employees and exponential growth, we are redesigning how we better serve customers and scale our business. We are building on strength acquiring new businesses and talent to increase our capacity and capability to innovate and accelerate rapid growth.

A leader in the retail display and in-store merchandising services industry, we work with top brands like Estée Lauder, Sephora, Ulta Beauty and L’Oréal to name just a few. Experts in our field with over 35 years of experience, we are transforming our business process leveraging our deep industry knowledge and design innovation.

As we expand around the world, we are looking for critical thinkers who are data driven and have a strong voice to help us steer towards the future and carry out our vision. Joining us now is a chance to lead our transformation, to make a mark and chart our future and your own career.

Who we need

Reporting to the Director, Continuous Improvement, we are adding an experienced, goal-achieving, solution innovator to our team. A Continuous Improvement Lead to plan, develop, lead, promote, execute and facilitate Continuous Improvement (CI) projects and events. Someone to work closely with the Director and focus on creating a lean and agile culture across the enterprise and sharing best practices across the team and organization. It’s a chance to be part of a growing global organization; a chance to have your voice heard and make an impact by introducing and implementing rigor and process.

What’s in it for you

  • Empowerment. You want to drive efficiencies and improvements in manufacturing and operations by applying your passion for Continuous Improvement in this new role. You want the autonomy to make decisions and the trust that you will do your job effectively.
  • Impact and exposure. You are looking for a company you can commit to; one where you can grow your career into a Manager role and beyond. Joining us now during this exciting time of transformation is an opportunity to make an impact through structure, discipline and effective leadership.
  • Challenges. You want to step up to the plate and meet and overcome resistance as you lay out realistic expectations, build internal relationships and increase efficiencies across the organization. You are ready to face a new scenario, new issues and news solutions every day.

What our new Continuous Improvement Lead will do:

  • Improve performance across the enterprise. Identify critical operational issues and develop continuous improvement strategies across departments including, sales order and program management, engineering, after-market care, sample acceptance, manufacturing, materials management, quality assurance, distribution and warehousing.
  • Recommend changes to practices and processes. Develop business cases to support recommendations for change and develop controls to monitor the post-implementation progress.
  • Collaborate. Work with operational/functional departments and teams of managers and champions to:
    • Develop executable improvement roadmaps.
    • Identify opportunities and applications for technology solutions and process innovation to improve account and project management effectiveness, productivity, quality, reduce design/engineering process complexity and variability, cycle time and increase operating capacity for core activities
    • Improve 5S, Safety, Productivity, OTD and customer satisfaction through process improvements.
  • Lead Continuous Improvement events. Act as a subject matter expert while empowering operational staff and associates to present ideas and create improvements and solutions. Quickly identify barriers to progress and execute team plan for the success of specific events. 
  • Drive adoption and sustainment. Develop and implement required operational procedures and processes. Monitor cost, schedule and performance of projects and events. Evaluate and take remedial actions to achieve sustained success.
  • Own and drive the improvement initiatives. Support implementation of KPI team strategy and Daily Management tracking. Be responsible for achieving all operational improvement goals related to assigned projects.
  • Create a positive team dynamic. Encourage team members to provide feedback and drive change within the operation.

So, how do we know you are the new Continuous Improvement Lead? You have:

  • The education. Degree in Engineering, Business or a related field. Background in Engineering, Operations, Supply Chain Management or a Master’s degree in Operations Management is preferred. Six-Sigma Black Belt Certification is an asset.
  • The experience. 5+ years demonstrable experience in process improvement initiatives across operational (program management, engineering) and business management settings in any industry. Hands-on experience and demonstrated financial and operational impact through implementation of a variety of CI/LSS tools to drive Lean Conversion.
    • Tools include 5S, Standard Work, Visual/Daily Management, Problem Solving Process, Kaizen facilitation, VSM and Business Plan Deployment.
  • The leadership and interpersonal skills. Direct experience leading a diverse team and managing project deliverables. Perceived as a credible leader with the ability to gain the trust of a team and guide their work. Excellent verbal and written communication. Expertise in conflict management and working towards a resolution.
  • The knowledge. Experience driving process improvement and lean strategies across the different functional areas and business processes. Understand interdependencies and the awareness to make the right decisions for the business. Ability to link improvements to financial and operational results and Demonstrated proficiency in time and project management.
  • The facilitation skills. Capable of training a diverse, cross-functional team and applying change management to engage the team with process improvement implementation.

The Array way.

Whether you are working in the engineering department in Long Island, the design studio in Toronto or around the world on the manufacturing floor, Array is a place that invests in our people and recognizes their success. We believe in open, honest communication and the input of all of our employees.

At Array, we foster a culture of mutual respect, innovation, collaboration and pride. From encouraging calculated risks that lead to innovation to providing access to education, on-site learning and the best technology and materials, we promise to provide a safe, creative, ethical and nurturing environment to build a dynamic career.

Diversity and Equal Opportunity Employment

Array is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, Aboriginal/Native American status or any other legally-protected factors. Disability-related accommodations during the application process are available upon request.

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